I’m happy to report that the business is growing. I am expanding my client base and stocking my portfolio, and things are looking up.
Here are a few lessons I’ve learned over the past few months:
- Craigslist is full of scammers, idiots, and charlatans…
- …but it’s also full of great opportunities.
- Regular, low-budget work can be a bigger source of comfort (and income) than large but rare windfall projects.
- Clients DO appreciate good customer service.
- Customer service is more than being polite. It’s being a client’s ally.
- You CAN outgrow clients. And SHOULD.
- … but never burn bridges. Who knows, the client might grow with you.
And stuff I have yet to learn:
- Learn to say no. No. No. No.
- Figure out a foolproof way to collect on invoices that doesn’t rely on people’s good will.
- Working until 4 am doesn’t make you more effective. It just makes you sloppy.
- I REALLY need to start making clients sign contracts.
Stuff I’ve discovered:
- Freelance radio. One of the best freelancing podcasts out there. It’s a must-listen for any self-employed creative.
- Grammar Girl. Well, it’s not a recent discovery. But she still gives great tips on how to use proper English.
Voila! End of recap. On to our regularly scheduled programming!